FEDERAL AGENCIES RATED LOW ON CUSTOMER SERVICE
Budget cuts and downsized workforces have resulted in longer wait times and a general lack of helpfulness and courtesy – and taxpayers aren’t happy with that.

 


SPORTS FANS DAMAGE A LOT OF CELL PHONES
The excitement of the game, plus beer, dip and toilets can results in tens of millions of dollars in repair bills every year.

 


AMERICA'S FAVORITE FASHION RETAILER?
Nordstrom comes out on top again this year. The Seattle-based retailer gets high markets for merchandise and service.

 


INTUIT APOLOGIZES ABOUT DOWNSIZED TURBOTAX DELUXE
The company is also offering a $25 rebate to customers who had to spend more to upgrade to a different version.

 


PHONE COMPANIES BEING PUSHED TO BLOCK ROBOCALLS
Everyone hates these calls. So why aren’t the phone companies doing more to help block them?

 


WANT ROBOCALLS FROM YOUR BANK ON YOUR MOBILE DEVICE?
The nation’s bankers want the FCC to change the rules, so they can make robocalls to your cellphone. Consumer groups are up in arms.

 


MILITARY LENDING ACT 'LOOPHOLES' ARE COSTING TROOPS MONEY
The Department of Defense has proposed regulations that it believes will protect military families from predatory lenders.

 


SELLING YOUR OLD PHONE OR COMPUTER ONLINE?
Watch out for potential pitfalls of selling old electronic devices this way. Some customers who’ve tried this are greatly dissatisfied.

 


INTUIT GETS SLAMMED FOR CHANGES IN TURBOTAX DELUXE
There are many ways these deferred interest plans can come back to bite you, especially if you don’t understand how they work.

 


IS THIS THE RIGHT TIME TO BUY A NEW CAR?
Do you say “yes” you’re offered a big discount on that purchase if you apply for the store’s credit card on the spot? Sometimes it makes sense - but not always.

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