SHOW #98 (February 28, 2016)
CONSUMER REPORTS: BEST CARS 2016. Also: America's favorite supermarkets, discount and department stores, what to do when your pet is vomiting, stress can boost your cholesterol level & criminals steal more than coffee money from Starbucks' accounts.

               
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Here are links to more information on the stories covered on this show:

Consumer Reports: 10 Top Picks of 2016: Best Cars of the Year

Consumer Reports: Which Car Brands Make the Best Vehicles?

KOMO News: Consumer Reports Top Car Picks for 2016 (video)

NBC News: Keeping Customers Happy Is Getting Harder for Retailers

Preventive Vet: When Vomiting Isn't Actually Vomiting

The Wall Street Journal: The Link Between Stress and High Cholesterol (video)

Fox News: Stress Raises Cholesterol More Than You Think

BobSullivan.net: Hackers Continue Stealing From Starbucks App Users, Nearly a Year Later; Linked Credit, Debit Cards at Risk

Starbucks’ response to Bob Sullivan’s report:

  • Occasionally, we find unauthorized activity connected to a customer’s online account. This type of activity is not caused by a breach or hack of our website or apps or card, but rather when criminals obtain reused names and passwords from other sites and attempt to apply that information to Starbucks. 
  • This is an industry wide challenge, though is not and has never been a widespread or systemic situation for Starbucks.  
  • Over the last year, our security and fraud prevention improvements have reduced fraudulent activity in our business to a level significantly below industry average; a number that continues to decline as we implement additional measures. 
  • In fact, we see only a tiny fraction of one percent of our account holders impacted. In any case, customers are not responsible for charges or transfers they did not make.

KOMO News: Scammers Pretend to be IRS Agents

Checkbook.org: Sniffing Out the Best Kennels

Checkbook.org is a non-profit, subscriber-based rating service. As a courtesy to KOMO listeners, the ratings for Puget Sound area kennels will be available for free through March 6. You will need to use this special link to access these ratings.

          

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